7-Day Exchange for Manufacturing Defects
We offer a 7-day exchange on products with manufacturing defects. The 7-day period is counted from the date the product is delivered to you.
This policy covers manufacturing defects only. We do not accept returns or exchanges for change of mind, incorrect ordering, or products that have been damaged through use, mishandling, or improper installation.
How to Raise an Exchange Request
Email us at info@technotech.co.in within 7 days of delivery. Please include your order number, the product name, a description of the defect, and clear photographs or a video showing the defect.
We will review your request and respond by email. If your request is approved, we will send you the address to ship the product to. Please do not ship any product to us before you receive written approval and the shipping address from us. Products sent without prior approval will not be accepted.
Return Shipping
The cost of shipping the product back to us is to be borne by the customer. We recommend using a trackable shipping service, as we cannot process an exchange for a product that does not reach us.
Condition of the Product
The product must be returned complete, with all original packaging, accessories, manuals, warranty cards and free items that were included. Products that are incomplete, or that show damage not related to the reported manufacturing defect, will not be accepted for exchange.
After We Receive the Product
Once we receive the product, we will inspect it to verify the reported defect. If the defect is confirmed, we will dispatch a replacement of the same product. We will inform you by email once the replacement has been shipped.
If the same product is no longer available, we will offer you a replacement of equivalent value or a refund of the amount paid for that product, at your option.
Refunds
Refunds are issued only where we have agreed to one in place of an exchange, or where an order is cancelled before dispatch. Refunds are made to the original payment method and typically reflect within 10 to 15 working days, depending on your bank and payment gateway.
Products Not Covered
This policy does not cover normal wear and tear, damage caused by misuse, unauthorised repair or modification, or products where the serial number or warranty seal has been removed or tampered with.
Contact
For any questions about this policy, write to us at info@technotech.co.in or call +91-9654312872.
Nothing in this policy affects your statutory rights under applicable consumer protection law.